Instructions for this Play

1. Provide an overview of the change or link documentation about the change in Overview.

2. Draft a customer message under Message.

3. Add potential communication channels, along with their visibility and effort, under Channels.

4. Create a roadmap for messaging under Roadmap. Include any training, internal messaging, customer messaging, and owners for each.

5. Add any questions or action items and their owners under Follow-up.

Overview

Message

Channels

Roadmap

Follow-up